Thu, Apr 28|
Improving Internal Nonprofit Processes to Build Capacity
Join this talented team of individuals and learn about process improvement that will save you and your organization!
Time & Location
Apr 28, 12:00 PM – 1:00 PM MDT
About the event
You know your nonprofit organization is doing great things for the community. Your staff and volunteers
are passionate and hard-working. You face increasing demand for the products and services you
provide. How might your nonprofit organization reduce overall operating costs and anxiety while
meeting your strategic goals?
Process improvement offers a way to grow internal capacity to meet mission and serve the community.
By improving existing processes and engineering new ones, nonprofit organizations can reduce
frustrations, reduce costs, and improve efficiencies. The Process Management Lab and Hot Rocks
Consulting have created an innovative partnership to bring affordable process improvement services to
1. Describe approaches for streamlining processes.
2. Describe a process improvement approach that provides support for implementation and
3. Identify internal challenges that process improvement can address.
Co-founder of the Process Management Lab, Rob Anson is Emeritus Professor of Information Systems at
Boise State University, and currently owner of Hot Rocks Consulting. He has over 30 years consulting
experience facilitating meetings and Business Process Re-Engineering workshops,implementing
enterprise systems, and certifying electronic voting systems for the state of Idaho. Rob taught for thirty
years in the areas of Business Intelligence, Systems Analysis and Design, Project Management, and
Database Management. He also taught courses for the Executive MBA program in Strategic Information
Systems and Design Thinking. Currently, Rob has a product called PeerAssessment.Com used in a
number of universities to support student team peer assessment and team skills development.
Co-founder of the Process Management Lab, Steve Villachica has consulted and worked in business,
government, and non-profit settings for more than 25 years. He joined the faculty of the Department of
Organizational Performance and Workplace Learning in the College of Engineering at Boise State
University in 2007. Prior to joining Boise State, Steve collaborated with colleagues and clients at DLS
Group, Inc., to create large-scale performance support systems, e-learning, instructor-led training, job
aids, and a host of award-winning performance improvement solutions for pharmaceutical companies,
law enforcement agencies, securities companies and regulators, the Intelligence Community, and
others. At Boise State, Steve teaches courses in instructional design, needs assessment, and workplace
performance improvement. Dr. Villachica’s research interests focus on identifying and leveraging
exemplary performance throughout organizations.
Fran Caprai, MBA is an experienced business leader and IT Executive with in-depth understanding of
systems, data, and most importantly, people. Her inherent ability to see the big picture then break it
into manageable pieces has enabled her to build effective and cohesive IT organizations, manage
complex programs, lead and manage change and to serve as a mentor for people eager to grow in their
career. Fran’s life-long drive to continue learning has enabled her to move from Albertsons (grocery
retail, distribution & supply chain) to BMHC (building materials wholesale and home construction), to
ECCO (global manufacturing in the automotive industry), and most recently, to Amalgamated Sugar
Company (food manufacturing and agriculture). Each change in industry brought the opportunity to
learn about new business hurdles and new ways to apply process improvement and discipline to provide
improved solutions. Fran thrives on diversity, welcomes a good challenge, and appreciates variety as
critical to satisfaction and success.
Chantel Early (she/her) graduated from the U.S. Coast Guard Academy in 2014 with a B.S. in Electrical
Engineering, and earned her graduate certificate in Instructional Design from Boise State in 2021. She is
a full-time OPWL Master’s program student and is a Coast Guard Veteran. Chantel resides in Atlantic
City, NJ with her husband Tim, and their two dogs, Rey and Maddy. Chantel led multiple projects,
training, on-boarded new members and published her work several times at a national conference, in a
technical report and has contributed to a peer reviewed journal article that is in preparation for review.